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FAQ

GENERAL, WHOLESALE & CORPORATE INQUIRIES

Suetables Studio: 598 Mount Pleasant Rd. in Toronto (south of Eglinton, just south of Manor Road).

We ship out online orders daily (except Sundays). At check out, you can also click on the PICK UP button, if you wish to pick up your order locally in Toronto. Please do so during our store hours, listed below. Yes, we often accommodate same-day, urgent orders when we can.

Shop hours for pick up:

Monday 10-6 pm

Tuesday 10-6 pm

Wednesday 10-6 pm 

Thursday 11-7 pm

Friday 10-6 pm

Saturday 10-6 pm

Sunday 12-5 pm

  • Orders/customer service: patti@suetables.com 
  • Wholesale: sue@suetables.com
  • 647-346-0795 during shop hours 

DELIVERY INFORMATION

Allow about 5-7 business days for delivery - often faster within Ontario and Quebec. Allow more time for out-of-province orders.

SHIPPING INFORMATION

  • Within Toronto: $8.50
  • Rest of Ontario and Quebec: $10.00
  • Rest of Canada: $15.00
  • Retail online orders over $300 - FREE SHIPPING

DUTIES & TAX INFORMATION

Canadian customers will have retail sales tax added to their order. USA customers can order in Canadian dollar from this site. We will ship anywhere in North America.

RETURNS

Refund or exchange on non-personalized products with receipt, unworn, within 14 days of purchase. There are no returns on wholesale orders unless merchandise is defective.

Defective merchandise must be reported within 14 days of receipt at patti@suetables.com or 647-346-0795 or by coming to the Toronto shop at 598 Mount Pleasant Road. See more full policy below.

Full Return policy:

Any claims for shortages, damages or defective merchandise must be made within 14 days of receipt of goods by contacting Customer Experience at 647-346-0795 or patti@suetables.com or by coming to the Toronto Studio at 598 Mount Pleasant Road During business hours. Non-personalized items in good condition (not worn) can be returned for the full amount within 30 days. All items marked with sale prices are FINAL SALE items. Personalized products, unless defective, cannot be returned. However, we can place personalized charms on other chains or bracelets. Each pendant is hand stamped one letter at a time so letters do NOT line up perfectly. Hand stamping is an art. The look of the piece will vary slightly from the picture shown and stamping may be uneven. This is what makes each Suetables piece special, unique and full of character. It is NOT considered a defect.

Product must be in original packaging, unused, in new/original condition for returns to be accepted.

A credit to the customer/rep account will be issued upon receipt of the returned product only if Customer Experience approved the return prior to it being shipped back to Suetables. It can take up to 30 days for the credit to appear on your credit card statement.

Elastic/stretch bracelets have a 60-day warrantee for full replacement with receipt (provided they are not on sale). After 60 days or no receipt and up until 12 months, we will repair or re-string (if beads are in good shape) for $20 fee (Gilda bracelet is $30). After 12 months, there is no warrantee. Gold will be re-dipped at anytime for a $20 fee.

Broken chains or clasps on pendants and bracelets: when possible when we repair them but there is no warrantee on them if you break it. If we can fix, there is a $5 repair fee. Keep in mind many of our products are delicate by design and should be treated as such. Do not wear jewelry in the water.

As Seen On

Hello Magazine The Fashion Spot Some Velvet Morning People Magazine Savvy Mom The Gate Entertainment Magazine

What People Are Saying About Us

"My fabulous Suetables just arrived! I am in love with this line of jewelry! the designs are insane and the positive quotes within them give them unexpexted depth and meaning!"

Nicole Sassaman

Nicole Sassaman
Beverly Hills - Author, television host

"I'm in love with my @suetables necklace...haven't taken it off since I bought it. Thank you!"

Monika Schnarre

Monika Schnarre
Los Angeles - Model, actress, and television host

"I’ve been a fan of Suetables for quite a while now…"

Enuka Okuma

Enuka Okuma
Actress (Rookie Blue, Madison)

"Just wanted to say that we LOVED our bracelets! I will get pictures this weekend of us wearing them. Thanks again so much for supporting our team this way!"

Cheryl L. Bernard

Cheryl L. Bernard
Canadian Olympian – Curling

"...the necklace I wear in #LostGirl S4 was created by my personal favorite @Suetables"

Rachel Skarsten

Rachel Skarsten
Actress (Lost Girl, 50 Shades of Grey)

"Such lovely pieces! I love em:) Thanks so much"

Lauren Lee Smith

Lauren Lee Smith
Actress (Mutant X, CSI: Crime Scene Investigation)