Cart 0

FAQ

GENERAL, WHOLESALE & CORPORATE INQUIRIES

Suetables Studio: 2525 Yonge Street in Toronto (about three blocks north of Eglinton Ave) & 363 Roncesvalles Avenue in High Park & 1314 Greene Avenue in Montreal.

We ship out online orders daily from Toronto (except Sundays). At check out, you can also click on the PICK UP button (Toronto only), if you wish to pick up your order locally in Toronto in central Toronto studio or West end Toronto studio. We will contact you when it is ready. Please do so during our store hours, listed below. Yes, we often accommodate same-day, urgent orders when we can.

Shop hours for pick up:

Monday 10-6 pm

Tuesday 10-6 pm

Wednesday 10-6 pm 

Thursday 10-6 pm (10-7 pm for 2525 Yonge Street, TO)

Friday 10-6 pm

Saturday 10-6 pm (10-5pm for 1315 Greene Ave, Mtl)

Sunday 12-5 pm

  • Orders/customer service: patti@suetables.com
  • Wholesale: sue@suetables.com
  • 416-901-2463 Head office/ online 
  • 647-350-7557 263 Roncesvalles Ave, Toronto
  • 416-551-2858 2525 Yonge Street , Toronto
  • 514-759-1314 1314 Greene Ave, Montreal 

    DELIVERY INFORMATION

    Allow about 5-7 business days for delivery - often faster within Ontario and Quebec and more time for out-of-province, US and European orders. Allow 3-4 weeks for customer orders. * DUE TO A LARGE VOLUME OF ORDERS - ORDERS CAN TAKE UP TO 4 WEEKS.

    SHIPPING INFORMATION

    • Within Toronto: $9.00
    • Rest of Ontario and Quebec: $15.00
    • Rest of Canada: $15.00
    • US $25
    • Retail online orders over $150 - FREE SHIPPING within Canada only.

    DUTIES & TAX INFORMATION

    Canadian customers will have retail sales tax added to their order. USA customers can order in Canadian dollar from this site. We will ship anywhere in North America and Europe.

    RETURNS

    Refund or exchange on non-personalized products with receipt, unworn, within 14 days of purchase. 

    Defective merchandise must be reported within 14 days of receipt at patti@suetables.com or 647-350-7557 or by coming to the Toronto shop at 598 Mount Pleasant Road. See more full policy below.

    Please mail all returns to:

    Suetables, Attention: Patti

    2463 Yonge Street

    Toronto ONTARIO M4P 2H6

    CANADA

    Full Return policy:

    Any claims for shortages, damages or defective merchandise must be made within 14 days of receipt of goods by contacting Customer Experience at 647-346-0795 or patti@suetables.com or by coming to the Toronto Studio at 2525 Yonge Street or 363 Roncesvalles Ave. during business hours. Non-personalized items in good condition (not worn) can be returned for the full amount within 30 days. All items marked with sale prices are FINAL SALE items. Personalized products, unless defective, cannot be returned. However, we can place personalized charms on other chains or bracelets. Each pendant is hand stamped one letter at a time so letters do NOT line up perfectly. Hand stamping is an art. The look of the piece will vary slightly from the picture shown and stamping may be uneven. This is what makes each Suetables piece special, unique and full of character. It is NOT considered a defect.

    Product must be in original packaging, unused, in new/original condition for returns to be accepted.

    A credit to the customer will be issued upon receipt of the returned product only if Customer Experience approved the return prior to it being shipped back to Suetables. It can take up to 30 days for the credit to appear on your credit card statement.

    Elastic/stretch bracelets have a 60-day warrantee for full replacement with receipt (provided they are not on sale & you have all the beads). After 60 days or no receipt and up until 12 months, we will repair or re-string (if beads are in good shape) for $20 fee (Gilda bracelet is $40). After 12 months, there is no warrantee. 

    Broken chains or clasps on pendants and bracelets: when possible when we repair them depending on where they are broken but there is no warrantee on them if you break it. If we can fix, there is a $5 repair fee. Keep in mind many of our products are delicate by design and should be treated as such. Do not wear jewelry in the water.

     

    As Seen On

    Harper’s Bazaar Fashion People Magazine Marie Claire Magazine
    Hello Magazine The Fashion Spot Some Velvet Morning Savvy Mom The Gate Entertainment Magazine

    What People Are Saying About Us

    "Last week Meghan Markle wore the most darling delicate pendants that paired perfectly with her button-down top. Now we know the IDs for both pieces, and even better—they're not expensive, and still in stock!"

    Marie Claire

    "The Duchess *really* loves Canadian Designers. Meet Suetables the Canadian Jewellery worn by Meghan Markle this month...The brand loves to share in its customers’ stories, which is why Sue was thrilled that the Duchess chose such sentimental pieces."

    Fashion Magazine

    "Meghan Markle Honored Prince Harry and Baby Archie with Beautiful Zodiac Necklaces. The pieces come from Canadian brand Suetables."

    Harper’s Bazaar

    "Look to the stars with this astrology-themed 10-karat gold charm by Suetables" - 9 Meghan Markle-Approved Gifts for Everyone on Your Holiday Shopping List.

    People Magazine