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FAQ

NOTICE RE COVID19:

Order online and get FREE SHIPPING for orders $75 plus in Canada and $100 plus in the US  

All retail stores are open! Safety precautions are in place to keep both our staff & customers safe. 

Plexiglass has been installed on all point of sales. Please follow the arrows in the store & keep a safe 2 meters apart from others. Only a limited amount of customers are allowed in the store. Face masks are required in our Montreal store and preferred in our Toronto stores. Please use the hand sanitizer provided at the door. Please keep touching to a minimum.

CONTACT US:

Orders already placed: mckenzie@suetables.com
Order ideas/recommendations/press/corporate: sue@suetables.com
Custom pieces/marketing/bloggers: andie@suetables.com
All other: info@suetables.com

Suetables Studio: 2525 Yonge Street in Toronto (about three blocks north of Eglinton Ave) & 363 Roncesvalles Avenue in High Park & 1314 Greene Avenue in Montreal.

ONLINE ORDERS

We ship out online orders daily from Toronto & Montreal (except Sundays). Online orders take approximately 2-4 days to be processed. At check out, you can also select Local Pick Up, if you wish to pick up your order locally in Toronto or Montreal! 

In-store Pick Up Hours

2525 Yonge Street 

Monday - Saturday - 11-6pm

Sunday 12-5pm

363 Roncesvalles  

Monday - CLOSED

Tuesday - Saturday - 11-5pm

Sunday - 12-5pm

1314 Ave Greene, Montreal 

Sunday - CLOSED 

Monday - Saturday - 11-5pm

 

  • 416-901-2463 Head Office/ Online 
  • Roncesvalles store: 647-350-7557 
  • Yonge Street store 416-551-2858 
  • Montreal store: 514-759-1314 

What is the fastest way to purchase product?

The fastest way to should is to shop in-store or by calling the store and processing your payment over the phone. All online orders (including local pick ups) can take 2-4 days to be processed. 

DELIVERY INFORMATION

Canadian orders are shipped via Canada Post.
International orders (includes USA) are shipped via UPS.
You will be emailed a tracking number as soon as your package ships. 

DUTIES & TAX INFORMATION

Canadian customers will have retail sales tax added to their order. USA customers can order in Canadian dollar from this site. We will ship anywhere in North America and Europe. Duties are up to the customer to pay upon arrival of package. We do not offer prepaid duties.

RETURNS

Refund or exchange on non-personalized products with receipt, unworn, within 14 days of purchase. 

Defective merchandise must be reported within 14 days of receipt at mckenzie@suetables.com or 416-901-2463 or by coming to any of our retail stores.

Please mail all returns to:

Suetables, Attention: Mckenzie

2463 Yonge Street, 3rd Floor

Toronto ONTARIO M4P 2H6

CANADA

Full Return policy:

Any claims for shortages, damages or defective merchandise must be made within 14 days of receipt of goods by contacting Customer Experience at 416-901-2463 or mckenzie@suetables.com or by coming to the Toronto Studio at 2525 Yonge Street or 363 Roncesvalles Ave. during business hours.

Non-personalized items in good condition (not worn) can be returned for the full amount within 14 days.

All items marked with sale prices, intimates & bathing suits are FINAL SALE items.

Personalized products, unless defective, cannot be returned. However, we can place personalized charms on other chains or bracelets. Each pendant is hand stamped one letter at a time so letters do NOT line up perfectly. Hand stamping is an art. The look of the piece will vary slightly from the picture shown and stamping may be uneven. This is what makes each Suetables piece special, unique and full of character. It is NOT considered a defect.


Product must be in original packaging, unused, in new/original condition for returns to be accepted.

A credit to the customer will be issued upon receipt of the returned product only if Customer Experience approved the return prior to it being shipped back to Suetables. It can take up to 30 days for the credit to appear on your credit card statement.

Elastic/stretch bracelets have a 60-day warrantee for full replacement with receipt (provided they are not on sale & you have all the beads). After 60 days or no receipt and up until 12 months, we will repair or re-string (if beads are in good shape) for $20 fee (Gilda bracelet is $40). After 12 months, there is no warrantee. 

Broken chains or clasps on pendants and bracelets: If broken at the clasp we can usually fix them in store. There is no warrantee on chains if you break it.  Keep in mind many of our products are delicate by design and should be treated as such.

CARING FOR YOUR JEWELRY

Do not wear jewelry in the water (especially pools/ hot tubs with chemicals). Do not spray perfume directly on jewelry. 

When you are not wearing your jewelry it is best to keep it in a airtight bag away from sunlight. We keep all of our jewelry in Ziplock baggies & in a drawer or jewelry box. 

It is best to not sleep in your jewelry.

As Seen On

Harper’s Bazaar Fashion People Magazine Marie Claire Magazine
Hello Magazine The Fashion Spot Some Velvet Morning Savvy Mom The Gate Entertainment Magazine

What People Are Saying About Us

"Last week Meghan Markle wore the most darling delicate pendants that paired perfectly with her button-down top. Now we know the IDs for both pieces, and even better—they're not expensive, and still in stock!"

Marie Claire

"The Duchess *really* loves Canadian Designers. Meet Suetables the Canadian Jewellery worn by Meghan Markle this month...The brand loves to share in its customers’ stories, which is why Sue was thrilled that the Duchess chose such sentimental pieces."

Fashion Magazine

"Meghan Markle Honored Prince Harry and Baby Archie with Beautiful Zodiac Necklaces. The pieces come from Canadian brand Suetables."

Harper’s Bazaar

"Look to the stars with this astrology-themed 10-karat gold charm by Suetables" - 9 Meghan Markle-Approved Gifts for Everyone on Your Holiday Shopping List.

People Magazine