Shipping, Returns & Exchanges

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Order Fulfillment

All Suetables online orders without personalization take 2-5 business days for fulfillment prior to shipping (this is subject to extend during peak shopping seasons). Orders with personalization & engraving take 1-2 weeks for fulfillment prior to shipping. Suetables is unable to account for shipping delays during peak shopping seasons.
All sale items and personalized pieces are final sale. You can return or exchange your items by mail or in-store within 14 days of receipt. Products that get damaged within 14 days of receiving your order are subject to a free replacement or full refund.

 

 

Shipping Methods
For shipping carriers and further info please click 

here.

We currently do not provide paid return shipping labels unless your items are faulty or incorrect within 14 days of receiving them. Please email: info@suetables.com with any questions.

Exchange Process

Please note personalized pieces & earrings are not eligible for exchange unless customers receive a faulty item.

By Mail

1. Please put through a NEW order online with the correct items to secure the products (as long as we have them in stock) and ensure they do not sell out.

2. Email us at info@suetables.com with the subject: EXCHANGE with both the new and old order numbers.

3. Send the items (in original packaging) to be returned to our head office (address below) with a note stating your order number and name. Please note we will issue a refund of these items once they are received at our head office.

In-Store

Bring items in original packaging to one of our stores for an exchange. Please also bring the original receipt or have your order number ready. Please note not all products are stocked at each store location.
 

Return Policy & Process

All non-personalized pieces from Suetables can be returned within 14 days of receiving your order. All earrings are final sale for hygiene and sanitary purposes. Products that get damaged or break within 14 days of receiving your order are subject to a free replacement or full refund. All items must be returned in their original packaging with no signs of damage or wear. 

 

To get a refund on your non-personalized (non-sale) items, you have the following options:

By Mail

Return you order by mailing it our head office. We do not currently provide return shipping labels, it is up to the customer to do so. Suetables Head Office 300 Campbell Avenue Unit 311 M6P 3V6 Toronto, ON

Please return items in their original packaging and clearly mark your package with your order number and name. Please note we will issue a refund of these items once they are received at our head office.

In-Store

You can bring your items to one of our stores for a refund. Please provide proof of your digital or paper receipt. Store hours are listed here.