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Returns & Exchanges

Returns & Exchanges

*Returns/exchanges are accepted on non-sale, non-personalized items only within 30 days of receiving your package*


You can return or exchange your items by mail or in-store within 30 days of receipt.

By Mail

1. Please put through a NEW order online with the correct items to secure the products (as long as we have them in stock) and ensure they do not sell out.

2. Email us at with the subject: EXCHANGE and both the new and old order numbers.

3. Send the items to be returned to our head office (address below) with a note stating your order number and name. Please note we will issue a refund of these items ONCE THEY ARE RECEIVED.


Bring items in original packaging to one of our stores for an exchange. Please also bring the original receipt/gift receipt.

Please note not all products are stocked at each store location.



To get a refund on your non personalized (not on sale) items, you have the following options:

A) Return you order by mailing it our head office.

Suetables Head Office. 2463 Yonge Street, 3rd floor. Toronto, ON. M4P 2H6

Please return items in their original packaging and clearly mark your package with your order number and namePlease note we will issue a refund of these items ONCE THEY ARE RECEIVED.


B) Bring your items to one of our stores.

You can bring your items to one of our stores for a refund. Store hours are listed here.