Order Processing & Fulfillment
We take great care in preparing your Suetables pieces, ensuring they arrive beautifully crafted and ready to be cherished.
- Standard Orders (No Personalization): Please allow 2-5 business days for order fulfillment before shipping. Processing times may be longer during peak shopping seasons.
- Engraved Orders: These special pieces require extra time and can take up to 5 business days to fulfill before shipping. (Suetables cannot account for potential shipping delays during busy seasons.)
- Custom Orders: These unique pieces are fully custom and take up to 21 business days to fulfill before shipping.
- Pre-Order Items: If an item is listed as a pre-order, it will ship once production is complete. Estimated timelines are typically noted on the product page.
We understand that things can change. Orders may be canceled within 24 hours of purchase for a full refund. After this period, your order will begin processing and cannot be canceled.
Gift Packaging
At Suetables, every piece tells a story, and thoughtful packaging is part of that experience. We use Suetables-branded pouches for all earrings and charms to support our sustainability efforts, complete with a signature Suetables note card.
- Necklaces & Most Bracelets arrive in our elegant Suetables-branded white boxes, except for delicate Herringbone necklaces and stretch bracelets, which are carefully packaged to preserve the integrity of their chains and strings.
- Solid Gold Pieces come in our premium Suetables-branded black boxes, adding a touch of sophistication.
Whether buying jewelry for yourself or a loved one, our packaging ensures it arrives beautifully presented and ready to be treasured.
Shipping
We want to ensure your Suetables experience is seamless. Below are our shipping and exchange guidelines.
Shipping Methods
For details on shipping carriers and options, please click here.
We offer paid return shipping labels only if your item is faulty or incorrect within 14 days of receiving it. If you experience an issue, please email us at info@suetables.com—we're happy to help.
Exchanges
Exchange Process
We want you to love your jewelry! However, please note that earrings, cuffs, and engraved or personalized pieces are final sale and can only be exchanged if they arrive faulty.
Discounted/marked down/sale merchandise is considered Final Sale and is not eligible for return or exchange.
By Mail
- To secure the correct item, please place a new order online (if the item is in stock) to ensure it doesn't sell out.
- Email info@suetables.com with the subject line: EXCHANGE and include your new and original order numbers.
- Please send the item(s) in their original packaging to our head office (address below), along with a note including your order number and name. Once we receive your item(s), we will process your exchange.
In-Store
You're always welcome to visit us! Bring your item(s) in their original packaging to one of our stores for an exchange. Please also bring your original receipt or have your order number ready. Kindly note that not all products are available at every store location.
Return Policy and Process
We want you to love your Suetables pieces! If you need to make a return, please review our policy below.
-All US orders are FINAL SALE. If shipments are refused we are unable to give a refund or do a return.
Holiday Exchange Policy
Our Holiday Exchange Period runs from November 13, 2026 to January 10, 2027. Purchases made in store or online during this period are eligible for exchange or store credit only (no refunds) when returned to a Suetables retail location or shipped to our Head Office by January 10, 2027. Items must be unworn, in original condition and packaging, with all tags attached.
BLACK FRIDAY & CYBER MONDAY: Items purchased during our Black Friday and Cyber Monday sales are eligible for exchange or store credit only until January 10, 2027.
FINAL SALE: Earrings, cuffs, engraved or personalized items are always FINAL SALE and cannot be exchanged or returned.
SALE ITEMS: All items marked with a sale price or a * are FINAL SALE.
ALL OTHER PROMOTIONS: Items purchased during any other sale or promotional event (including Boxing Day) are FINAL SALE.
Clothing must be unworn with tags attached. We do not offer price adjustments on past purchases.
Full refunds must go back on the same card that they were purchased on or for store credit.
Eligible Returns
- Non-personalized jewelry (excluding earrings, cuffs and sale/discounted items) can be returned within 14 days of receiving your order.
- Earrings and cuffs are final sale for hygiene and sanitary reasons.
- Engraved and personalized pieces are final sale and cannot be returned or exchanged.
- Black Friday & Cyber Monday purchases are eligible for exchange or store credit only (no refunds) until January 10, 2027. All other sale items are final sale.
- If your item arrives damaged or broken, please contact us within 14 days for a free replacement or full refund.
How to Return Your Item(s)
By Mail
We currently do not provide return shipping labels, so return shipping is at the customer's expense.
Please mail your return to:
📍 Suetables Head Office
2575 Yonge Street, Second Floor
Toronto, ON, M4P 2J1
Attn: Return Department
Please ensure that items are in their original packaging and include your order number and name on the package. Once received, refunds will be processed within 7 business days, and you will receive an automated confirmation email when your refund is complete.
In-Store Returns
You may also return eligible items in person at any of our stores. Please bring your order confirmation or receipt and the original packaging. Purchases made between November 13, 2026 and January 10, 2027 are eligible for exchange or store credit only when returned by January 10, 2027.
Feel free to reach out if you have any questions—we're happy to help! Thank you for shopping with us! Follow us on Instagram @suetables. If you have any questions, email us at info@suetables.com