All non-personalized pieces from Suetables can be returned within 14 days of receiving your order. All earrings are final sale for hygiene and sanitary reasons.
Products damaged or broken within 14 days of receiving your order are subject to a free replacement or full refund. All items must be returned in their original packaging with no signs of damage or wear.
After 14 days, the repair cost is subject to an assessment per piece.
10k-14k Gold
Our line features 10k and 14k gold. They are metals that can last a lifetime if cared for properly. It is important to keep in mind that many of our gold chains are delicate and are not made for rough wear.
Up to 6 months post-purchase date
Suetables covers the repair cost associated with any fine jewelry (10k-14k gold) defect occurring within 6 months of purchase.
This warranty covers the repair/replacement cost associated with any defect. We do not cover the repair if the product is damaged due to improper care*.
Any jewelry altered by anyone other than Suetables will no longer have a warranty on it.
Repair times vary depending on the issue and can not be rushed.
*Note: This warranty does not cover lost items or any issues that come from normal wear and tear, which includes broken chains, bent rings, improper storage, heat damage, bent metals, chemical reactions, drastic plating wear from improper use or care. This includes herringbone kinks and breakage. (Note: sleeping, swimming, showering or exercising with your jewelry on can result in damage. In these cases, we do not offer complimentary repairs).
Repair Service
Suetables offers a repair service for any piece outside our warranty policy. The repair cost is subject to assessment of the piece but begins at $25. Suetables holds the right to assess all repairs and quality control issues.
Restringing Service
Suetables offers a restringing service for most of our beaded bracelets up to 2 years from the purchase date. The restringing fee starts from $20. (This only applies if all beads are available.)